Contact Center COE

OnTarget Partners Center of Excellence for Marketing and Selling to Contact Centers is built on one of the best and most accurate databases of U.S. Contact Centers created by OnTarget for our Clients. Today’s contact centers are experiencing massive change.  Businesses are working to unify the multiple channels customers use to initiate contact, and strategic plans call for omnichannel integration, digital engagement, easy customer experiences, and artificial intelligence complementing human agents.

Technology is at the forefront of this evolution.

OnTarget partners with technology providers to help market and sell their software, SAAS, solutions, and services into contact centers in the U.S. and Canada.  We work with companies that provide:

  • Analytics
  • Artificial Intelligence
  • Chatbots
  • Coaching and Scoring
  • Customer Experience
  • Customer Feedback
  • Customer Self-Service
  • Email Engagement
  • Interactive Voice Response (IVR)
  • Live chat
  • Mobile Engagement
  • Omnichannel
  • Social Media Engagement
  • Unified Communications
  • Video Engagement
  • Virtual Queue

OnTarget has a constantly updated and accurate database of over 2500 contact centers in the U.S. and Canada, with over 10,000 defined decision-makers.  We capture information about the contact center (number of seats, technology installed, short and long term plans, location, growth, etc.), and the decision-makers (name, title, phone, email, functional area, location, etc.) that help us run targeted marketing campaigns for and with our clients that add extreme value to their sales pipelines.

We work with some of the largest and most respected companies in the world, and we work with small, niche players, as well.

If you are marketing and selling to contact centers in the US and Canada, you need to partner with OnTarget.