Contact Center COE

Our Center of Excellence for marketing and selling to Contact Centers is built on one of the best and most accurate databases of U.S. Contact Centers built by OnTarget for our Clients.  Here are some specifics regarding our contact center database:

100+ seat Contact Centers

# of Contact Centers: 1813

# of Decision Makers: 3278

% of DMs with emails: 94%

% of DMs with direct dials: 50%

5 most common titles:

        • Manager/Director/VP Call Center Operations
        • Customer Service Manager/Supervisor
        • Director/VP Call Center Experience
        • Director/Manager Customer Experience/Care
        • Director/Manager Consumer Insights