The Instituto Mexicano de Teleservicios, (IMT), Latin America's leading Contact Center institution, has selected 3forward to present at this year's Global ContactForum 2010. 3forward will be presenting "How New Media, Social Networks and Web 2.0 Have Changed Sales (And How to Make It Work For You)". This year's Forum will be held March 8-10, 2010, at the Centro Banamex Convention Center in Mexico City, Mexico.
Dan Hudson, president, will be presenting for 3forward, a leader in lead creation and sales acceleration programs for companies worldwide. 3forward's session will illustrate a path and a process to make sense of sales 2.0 technologies – while keeping the focus on company revenue goals. Topics include setting 2.0 strategy and priorities; Selecting applications and vendors; Demand generation; Lead optimization, nurturing and management; Prospect and competitor research; and Social networking for lead development.
More than 1,500 contact center professionals and thought leaders world-wide are expected to attend this year's conference. The theme of the conference is "2010 and the New Global Services Economy". It is an opportunity for business leaders to learn first-hand from the experiences and best-practices of companies that are leveraging global resources for their strategic Call Center, IT and Business Process Outsourcing needs.
Organizers & Co-Chairs
The IMT is Mexico's leading Contact & Call Center / Customer Contact institution. Founded in 1991, it offers a wide range of services to the industry, from training to consulting to certification and is recognized as the preeminent authority for Contact Center professionals in the country and throughout Latin America. The Global ContactForum is Co-Chaired by Keith Fiveson, CEO of ITESA and Anupam Govil, CEO of Global Equations.